Avaya Call Management System Mobile Supervisor
免費
18.0.4for iPad
Age Rating
Avaya Call Management System Mobile Supervisor 螢幕截圖
About Avaya Call Management System Mobile Supervisor
Avaya Call Management System (CMS) Mobile client turns your iPad into a mobile Call Center decision making device. CMS Mobile facilitates untethering Call Center Supervisors from their desk and allows Supervisors to walk around the contact center to provide immediate oversight and assistance to agents. CMS Mobile provides real time information to assist Call Center Supervisors to answer the question “Can I relax now? ”.
Features Supported on CMS Mobile:
- Real time performance metrics and statistics for skills and agents
- Thresholds that provide visual indication to the user when call center metrics fall outside acceptable boundaries
- Customizable thresholds
- Drill through from skill based view to agents based view to allow immediate deeper understanding of call center activity
**** Requires network access to CMS product server version R17 R3 and a valid CMS user Login ****
**** Requires externally signed certificate to be installed on the CMS server ****
**** Designed for iPad 2, 3rd generation, 4th generation and iPad Air ****
Features Supported on CMS Mobile:
- Real time performance metrics and statistics for skills and agents
- Thresholds that provide visual indication to the user when call center metrics fall outside acceptable boundaries
- Customizable thresholds
- Drill through from skill based view to agents based view to allow immediate deeper understanding of call center activity
**** Requires network access to CMS product server version R17 R3 and a valid CMS user Login ****
**** Requires externally signed certificate to be installed on the CMS server ****
**** Designed for iPad 2, 3rd generation, 4th generation and iPad Air ****
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最新版本18.0.4更新日誌
Last updated on 2016年07月11日
歷史版本
This app has been updated by Apple to display the Apple Watch app icon.
Minor changes to link status display
Minor changes to link status display
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Version History
18.0.4
2016年07月11日
This app has been updated by Apple to display the Apple Watch app icon.
Minor changes to link status display
Minor changes to link status display
18.0.3
2016年03月21日
added support for R18
17.0.18
2014年07月30日
Bug fixes.
17.0.17
2014年07月14日
Bug fixes. EULA updated.
17.0.15
2014年07月01日
User interface enhancements, bug fixes.
17.0.10
2014年06月05日
Avaya Call Management System Mobile Supervisor FAQ
點擊此處瞭解如何在受限國家或地區下載Avaya Call Management System Mobile Supervisor。
以下為Avaya Call Management System Mobile Supervisor的最低配置要求。
iPad
須使用 iPadOS 5.1.1 或以上版本。
Avaya Call Management System Mobile Supervisor支持俄文, 土耳其文, 德文, 意大利文, 捷克文, 日文, 法文, 波蘭文, 瑞典文, 簡體中文, 繁體中文, 英文, 荷蘭文, 葡萄牙文, 西班牙文, 韓文