Hiver

Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts.

Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products.

Hiver is used by thousands of companies globally and is one of the most loved products built for Gmail and G Suite.

KEY FEATURES:

Shared Mailboxes: Manage a shared email account like support@ or sales@ from your Gmail. Delegate emails, and keep track of tasks.

Shared Labels: Share your Gmail labels to sync email conversations with your team. Hiver syncs replies and read status automatically.

Collision Alerts: Get alerted when someone is responding to an email. Avoid duplicate and conflicting responses.

Email Notes: Communicate internally using Email Notes with @mentions. No more confusing CCs, Fwds and BCCs.

Send Later: Schedule emails to be sent at a later time.

Auto Response: Set up your Shared Mailboxes to automatically send responses when a new email is received.

Email Templates: Save canned responses as email templates. Embed into responses easily, and share with your team.

Shared Drafts: Collaborate on your email responses by sharing email drafts. Write a response, have a colleague review and send.

We're always excited to hear from you! If you have any feedback, questions, or concerns, please email us at: support@hiverhq.com or follow us on twitter: https://twitter.com/hiverhq (@hiverhq)