SmartHQ Service
Free
2.0.20for iPhone, iPad and more
6.3
31 Ratings
HAIER US APPLIANCE SOLUTIONS, INC
Developer
87.8 MB
Size
2024年05月08日
Update Date
Productivity
Category
4+
Age Rating
Age Rating
SmartHQ Service スクリーンショット
About SmartHQ Service
SmartHQ Service A Tool for GE Appliance Service Technicians
Gone are the days when technicians had to use screwdrivers and wrenches to partially disassemble an appliance just to verify that a specific component was functional. For a nominal monthly subscription, technicians can efficiently and effectively address issues using advanced digital methods, resulting in a happy GE appliance owner. SmartHQ Service is the best digital diagnostics tool in the industry!
SmartHQ Service Features
• Software Update
Ensures the software running on the appliance is up to date, improving the lifetime ownership experience for the consumer.
• Data Logger
Comprehensive view of recorded diagnostics data of the connected appliance.
• Document Search
User-friendly "Google-like" search of the GEA service document database.
• OneParts Search
Offers an exploded view of drawings of sub-systems of GE appliances.
• Parts Purchase
Designed to simplify the search and ordering of genuine GE parts.
• Service Website
Direct access to the GEA service website, without additional login.
• Product Overview
Offers a high-level consumer-oriented overview of the applicable GE appliance.
• Fault Codes and Alerts
The GE appliances perform self-diagnostics and provides resulting data to the technician. Allows technician to understand performance issues occurring within the appliance.
• Component Control
Gives the technician the ability to turn all components such as valves, fans or compressors ON and OFF to test their functionality.
• SharedData
Service technicians can share diagnostics data extracted from the appliances with a Master Technician or a GE Technical Assistance Group (TAG) technician.
• Appliance Service History
Comprehensive access to historical service data of previously repaired appliances.
Gone are the days when technicians had to use screwdrivers and wrenches to partially disassemble an appliance just to verify that a specific component was functional. For a nominal monthly subscription, technicians can efficiently and effectively address issues using advanced digital methods, resulting in a happy GE appliance owner. SmartHQ Service is the best digital diagnostics tool in the industry!
SmartHQ Service Features
• Software Update
Ensures the software running on the appliance is up to date, improving the lifetime ownership experience for the consumer.
• Data Logger
Comprehensive view of recorded diagnostics data of the connected appliance.
• Document Search
User-friendly "Google-like" search of the GEA service document database.
• OneParts Search
Offers an exploded view of drawings of sub-systems of GE appliances.
• Parts Purchase
Designed to simplify the search and ordering of genuine GE parts.
• Service Website
Direct access to the GEA service website, without additional login.
• Product Overview
Offers a high-level consumer-oriented overview of the applicable GE appliance.
• Fault Codes and Alerts
The GE appliances perform self-diagnostics and provides resulting data to the technician. Allows technician to understand performance issues occurring within the appliance.
• Component Control
Gives the technician the ability to turn all components such as valves, fans or compressors ON and OFF to test their functionality.
• SharedData
Service technicians can share diagnostics data extracted from the appliances with a Master Technician or a GE Technical Assistance Group (TAG) technician.
• Appliance Service History
Comprehensive access to historical service data of previously repaired appliances.
Show More
最新バージョン 2.0.20 の更新情報
Last updated on 2024年05月08日
旧バージョン
* Bug fix in alert feature.
* Comprehensive redesign of user interface (UI) and layout for enhanced usability, simplifying visuals and feature placement to reduce the learning curve.
* Prominent display of Bluetooth connection status for clear visibility and control over wireless connections.
* Enhanced visibility of faults, alerts, and firmware updates.
* Separated Product and Miscellaneous features for streamlined navigation to relevant information and training materials.
* Seamless integration of session notes, photo, and video uploads into a single feature for enhanced user convenience.
* Revamped and simplified diagnostic features section for easier and faster issue identification and resolution.
* Introducing a tutorial guide to educate users on the new layout and functionality of the app.
* Users can now navigate screens while in Service mode for added convenience.
* Comprehensive redesign of user interface (UI) and layout for enhanced usability, simplifying visuals and feature placement to reduce the learning curve.
* Prominent display of Bluetooth connection status for clear visibility and control over wireless connections.
* Enhanced visibility of faults, alerts, and firmware updates.
* Separated Product and Miscellaneous features for streamlined navigation to relevant information and training materials.
* Seamless integration of session notes, photo, and video uploads into a single feature for enhanced user convenience.
* Revamped and simplified diagnostic features section for easier and faster issue identification and resolution.
* Introducing a tutorial guide to educate users on the new layout and functionality of the app.
* Users can now navigate screens while in Service mode for added convenience.
Show More
Version History
2.0.20
2024年05月08日
* Bug fix in alert feature.
* Comprehensive redesign of user interface (UI) and layout for enhanced usability, simplifying visuals and feature placement to reduce the learning curve.
* Prominent display of Bluetooth connection status for clear visibility and control over wireless connections.
* Enhanced visibility of faults, alerts, and firmware updates.
* Separated Product and Miscellaneous features for streamlined navigation to relevant information and training materials.
* Seamless integration of session notes, photo, and video uploads into a single feature for enhanced user convenience.
* Revamped and simplified diagnostic features section for easier and faster issue identification and resolution.
* Introducing a tutorial guide to educate users on the new layout and functionality of the app.
* Users can now navigate screens while in Service mode for added convenience.
* Comprehensive redesign of user interface (UI) and layout for enhanced usability, simplifying visuals and feature placement to reduce the learning curve.
* Prominent display of Bluetooth connection status for clear visibility and control over wireless connections.
* Enhanced visibility of faults, alerts, and firmware updates.
* Separated Product and Miscellaneous features for streamlined navigation to relevant information and training materials.
* Seamless integration of session notes, photo, and video uploads into a single feature for enhanced user convenience.
* Revamped and simplified diagnostic features section for easier and faster issue identification and resolution.
* Introducing a tutorial guide to educate users on the new layout and functionality of the app.
* Users can now navigate screens while in Service mode for added convenience.
2.0.10
2024年05月03日
* Comprehensive redesign of user interface (UI) and layout for enhanced usability, simplifying visuals and feature placement to reduce the learning curve.
* Prominent display of Bluetooth connection status for clear visibility and control over wireless connections.
* Enhanced visibility of faults, alerts, and firmware updates.
* Separated Product and Miscellaneous features for streamlined navigation to relevant information and training materials.
* Seamless integration of session notes, photo, and video uploads into a single feature for enhanced user convenience.
* Revamped and simplified diagnostic features section for easier and faster issue identification and resolution.
* Introducing a tutorial guide to educate users on the new layout and functionality of the app.
* Users can now navigate screens while in Service mode for added convenience.
* Prominent display of Bluetooth connection status for clear visibility and control over wireless connections.
* Enhanced visibility of faults, alerts, and firmware updates.
* Separated Product and Miscellaneous features for streamlined navigation to relevant information and training materials.
* Seamless integration of session notes, photo, and video uploads into a single feature for enhanced user convenience.
* Revamped and simplified diagnostic features section for easier and faster issue identification and resolution.
* Introducing a tutorial guide to educate users on the new layout and functionality of the app.
* Users can now navigate screens while in Service mode for added convenience.
2.0.0
2024年04月30日
* Comprehensive redesign of user interface (UI) and layout for enhanced usability, simplifying visuals and feature placement to reduce the learning curve.
* Prominent display of Bluetooth connection status for clear visibility and control over wireless connections.
* Enhanced visibility of faults, alerts, and firmware updates.
* Separated Product and Miscellaneous features for streamlined navigation to relevant information and training materials.
* Seamless integration of session notes, photo, and video uploads into a single feature for enhanced user convenience.
* Revamped and simplified diagnostic features section for easier and faster issue identification and resolution.
* Introducing a tutorial guide to educate users on the new layout and functionality of the app.
* Users can now navigate screens while in Service mode for added convenience.
* Prominent display of Bluetooth connection status for clear visibility and control over wireless connections.
* Enhanced visibility of faults, alerts, and firmware updates.
* Separated Product and Miscellaneous features for streamlined navigation to relevant information and training materials.
* Seamless integration of session notes, photo, and video uploads into a single feature for enhanced user convenience.
* Revamped and simplified diagnostic features section for easier and faster issue identification and resolution.
* Introducing a tutorial guide to educate users on the new layout and functionality of the app.
* Users can now navigate screens while in Service mode for added convenience.
1.4.162
2024年04月29日
* Improve stability
1.4.160
2024年02月26日
Refrigeration: Added XWFE RFID board support, new models, fault codes, and improved defrost guidance.
Laundry: Updated fault codes, UI improvements, added models.
Dishwasher: Updated load control options, reminder for software update, added new models.
Cooking: Resolved fan load and temperature display issues, added support for new models, resolved UI issues.
Zoneline: Added support for new models AZ65H15DBMW5 and AZ65H15DBMW6.
Laundry: Updated fault codes, UI improvements, added models.
Dishwasher: Updated load control options, reminder for software update, added new models.
Cooking: Resolved fan load and temperature display issues, added support for new models, resolved UI issues.
Zoneline: Added support for new models AZ65H15DBMW5 and AZ65H15DBMW6.
1.3.1092
2024年01月19日
* HVAC document support
1.3.1090
2023年10月04日
* Refrigeration
Cycle History – Quad Door 3-evap Models – resolved issue in cycle history display that was preventing display of information from 3rd evaporator.
* Laundry
Fault Codes – TL28 Belt Drive PTW600/605 – refactored fault codes related to inverter operation such that they display as “Load Fault” instead of “Inverter Fault”. This change is made to avoid confusion on units containing new integrated control board that functions as both the machine control and inverter. There is no longer a separate inverter board.
* Dishwasher
Fault Codes – Updated repair actions for F51 (Temperature Sensor Low).
Diagnostic Tests – 2022 Artemis Platform - Circulation Test – resolved issue causing water valve to remain activated beyond normal shut-off time.
Cycle History – Quad Door 3-evap Models – resolved issue in cycle history display that was preventing display of information from 3rd evaporator.
* Laundry
Fault Codes – TL28 Belt Drive PTW600/605 – refactored fault codes related to inverter operation such that they display as “Load Fault” instead of “Inverter Fault”. This change is made to avoid confusion on units containing new integrated control board that functions as both the machine control and inverter. There is no longer a separate inverter board.
* Dishwasher
Fault Codes – Updated repair actions for F51 (Temperature Sensor Low).
Diagnostic Tests – 2022 Artemis Platform - Circulation Test – resolved issue causing water valve to remain activated beyond normal shut-off time.
1.3.970
2023年07月10日
* Improved Stability
* Supported models are increased
* Supported models are increased
1.3.841
2023年06月08日
* Improved Stability
1.3.840
2023年04月25日
* Improved Stability
1.3.539
2023年04月03日
* Stability Improved
1.3.536
2023年02月02日
* OneParts is no longer a screen size limit
1.3.535
2023年01月31日
* Fixed intermittent crash issue.
1.3.533
2023年01月17日
* Crash issue hot fix
1.3.532
2023年01月13日
* Improve stability
* Laundry
New Models – added support for Conservator/Crosley models NTW3811ST0WW, XTW4214ST0WS, and 5TW4207ST0WB. This includes updates to the “Wrong Personality” alert to cover these models.
* Diagnostic Alert – Washer Control Locked – notifies technician when locked control is detected and provides guidance for resolution. Consumers are accidentally locking the user interface, and aren’t aware of how to unlock it. This alert provides an opportunity for consumer education and the resolution of the issue.
* Dishwasher
NPI – 2022 SS Program (Artemis) – added initial support for 52 NPI models.
New Models – added support for 5 engineering digit change models in GDP630 series.
Diagnostic Alert – Excessive Control Resets – notifies technician when an abnormally high number of control resets are detected and advises troubleshooting steps to locate issues (intermittent power, pinched harness, shorted components, corrosion, etc.).
Fault Code Updates – Improvements to fault code guidance language across several platforms.
Impacted fault codes include:
F5 (Inverter Communication Error), F144 (Inverter Error), F145 (Inverter Voltage Error),
F146 (Circulation Pump Error), F147 (Drain Pump Error), F146 (Circulation Pump Stalled Motor),
F147 (Drain Pump Stalled Motor), F56 (Failure to Drain), and F32 (Water Level Sensor Invalid).
Fault Codes - 2019 Stainless Steel Refresh Program – added support for F60 (Heater Relay Stuck On). Original production hardware did not support this fault code, but current controls support this feature.
* Laundry
New Models – added support for Conservator/Crosley models NTW3811ST0WW, XTW4214ST0WS, and 5TW4207ST0WB. This includes updates to the “Wrong Personality” alert to cover these models.
* Diagnostic Alert – Washer Control Locked – notifies technician when locked control is detected and provides guidance for resolution. Consumers are accidentally locking the user interface, and aren’t aware of how to unlock it. This alert provides an opportunity for consumer education and the resolution of the issue.
* Dishwasher
NPI – 2022 SS Program (Artemis) – added initial support for 52 NPI models.
New Models – added support for 5 engineering digit change models in GDP630 series.
Diagnostic Alert – Excessive Control Resets – notifies technician when an abnormally high number of control resets are detected and advises troubleshooting steps to locate issues (intermittent power, pinched harness, shorted components, corrosion, etc.).
Fault Code Updates – Improvements to fault code guidance language across several platforms.
Impacted fault codes include:
F5 (Inverter Communication Error), F144 (Inverter Error), F145 (Inverter Voltage Error),
F146 (Circulation Pump Error), F147 (Drain Pump Error), F146 (Circulation Pump Stalled Motor),
F147 (Drain Pump Stalled Motor), F56 (Failure to Drain), and F32 (Water Level Sensor Invalid).
Fault Codes - 2019 Stainless Steel Refresh Program – added support for F60 (Heater Relay Stuck On). Original production hardware did not support this fault code, but current controls support this feature.
1.2.714
2022年03月19日
* Fixed a crash issue on iOS 12
* Improve stability
* Improve stability
1.2.710
2022年03月15日
* Supported models have been added.
1.2.451
2021年11月25日
* Crash bug fix
1.2.449
2021年11月11日
* Logout
* Quick Start Guide
* Quick Start Guide
1.2.447
2021年09月30日
* Latest Bulletins bug fix
* Dishwasher update bug fix
* Dishwasher update bug fix
1.2.445
2021年08月25日
* Improved stability
* Enhanced Recent Bulletins
* Firmware update time reduced
* Enhanced Recent Bulletins
* Firmware update time reduced
1.2.440
2021年06月29日
* Video Upload Functionality
* Improved Stability
* Improved Stability
1.2.340
2021年04月08日
* Data Streaming bug fixes
* New Alerts have been added
* Session Notes added
* New Alerts have been added
* Session Notes added
1.2.240
2021年02月05日
* Rebranding to SmartHQ Service ( Formerly NF Mobile )
1.2.130
2020年12月06日
* New Announcement
* Improved Alerts
* Support New Models
* Improved Alerts
* Support New Models
SmartHQ Service FAQ
ここをクリック！地理的に制限されているアプリのダウンロード方法をご参考ください。
次のリストをチェックして、SmartHQ Serviceの最低システム要件をご確認ください。
iPhone
Requires iOS 12.0 or later.
iPad
Requires iPadOS 12.0 or later.
iPod touch
Requires iOS 12.0 or later.
SmartHQ Serviceは次の言語がサポートされています。 English
