OSCC Dashboard
無料
2.2.12for iPhone, iPad and more
Age Rating
OSCC Dashboard スクリーンショット
About OSCC Dashboard
Contact Center managers are constantly on the move. They need to have a view into their contact center operations wherever they are – at home, in the car, at work, at lunch.
Enter OpenScape Contact Center Dashboard.
OpenScape Contact Center Dashboard provides real-time monitoring and management of OpenScape Contact Center agents, skills, and more on your iPhone or iPad. It allows you to monitor the current state of your OpenScape Contact Center and to make the changes necessary to keep your operations running smoothly.
It’s simply the better way to manage your contact center.
What you can do:
Monitor and control all of the important aspects of your contact center, including:
- Agent Summary: Number of agents logged on, logged off, idle, away, busy, active
- Queue Summary: Number of waiting calls, oldest call, number of received, answered, abandoned and redirected calls
- Agent Status: View the real-time status of all agents including their routing status, presence status, registered media, etc.
- Queue Status: View all waiting contacts for all available media like voice, callback, email, Twitter and Facebook as well as queue availability, service level, abandon rate and more
- Change the routing state of an agent (e.g. from unavailable to logged off)
- Configure which agents you want to be included in the view
- View all available skills for each agent and remove skills from an agent or assign new skills to the agent
- Change queue parameters on the fly: activate emergency announcements, adjust the maximum queue length, and more
Note: This App is designed to work with OpenScape Contact Center Solution Kit and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager
Enter OpenScape Contact Center Dashboard.
OpenScape Contact Center Dashboard provides real-time monitoring and management of OpenScape Contact Center agents, skills, and more on your iPhone or iPad. It allows you to monitor the current state of your OpenScape Contact Center and to make the changes necessary to keep your operations running smoothly.
It’s simply the better way to manage your contact center.
What you can do:
Monitor and control all of the important aspects of your contact center, including:
- Agent Summary: Number of agents logged on, logged off, idle, away, busy, active
- Queue Summary: Number of waiting calls, oldest call, number of received, answered, abandoned and redirected calls
- Agent Status: View the real-time status of all agents including their routing status, presence status, registered media, etc.
- Queue Status: View all waiting contacts for all available media like voice, callback, email, Twitter and Facebook as well as queue availability, service level, abandon rate and more
- Change the routing state of an agent (e.g. from unavailable to logged off)
- Configure which agents you want to be included in the view
- View all available skills for each agent and remove skills from an agent or assign new skills to the agent
- Change queue parameters on the fly: activate emergency announcements, adjust the maximum queue length, and more
Note: This App is designed to work with OpenScape Contact Center Solution Kit and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager
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最新バージョン 2.2.12 の更新情報
Last updated on 2024年01月22日
旧バージョン
- better support for dark theme
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Version History
2.2.12
2024年01月22日
- better support for dark theme
2.2.11
2024年01月18日
- new icons same as OpenScape Contact Center V11
2.2.10
2020年09月02日
- private policy update
- ssl connection now default
- ssl connection now default
2.2.9
2016年05月16日
-renamed from Supervisor to Dashboard
2.2.8
2016年01月27日
- optimized for iOS 9
2.2.7
2014年10月23日
- different improvements
2.2.6
2014年10月04日
-prepared for iOS 8
2.2.5
2014年06月04日
- count label in contacts summary bar chart
- synchronize realtime value names with OSCC manager application
- synchronize realtime value names with OSCC manager application
2.2.4
2014年05月19日
-bugfix when no agents or queues configured for user
2.2.3
2014年05月10日
- bugfix in chart component
2.2.2
2014年04月14日
-new chart library
2.2.1
2014年03月31日
-new screenshots
2.2
2014年02月06日
- all columns sortable in iPad version
2.1
2014年01月06日
- page scroll indicator in summary view
2.0
2013年12月25日
- summary view with charts
- new grid component for iPad with resize, reorder and sortable columns
- new grid component for iPad with resize, reorder and sortable columns
1.0.2
2013年11月29日
-new company brand Unify
1.0.1
2013年08月16日
- new function: change agents routing state
1.0
2013年08月10日
OSCC Dashboard FAQ
ここをクリック!地理的に制限されているアプリのダウンロード方法をご参考ください。
次のリストをチェックして、OSCC Dashboardの最低システム要件をご確認ください。
iPhone
iOS 13.5以降が必要です。
iPad
iPadOS 13.5以降が必要です。
iPod touch
iOS 13.5以降が必要です。
OSCC Dashboardは次の言語がサポートされています。 ドイツ語, 英語