OSCC Dashboard
Gratis
2.2.12for iPhone, iPad and more
Age Rating
لقطات الشاشة لـ OSCC Dashboard
About OSCC Dashboard
Contact Center managers are constantly on the move. They need to have a view into their contact center operations wherever they are – at home, in the car, at work, at lunch.
Enter OpenScape Contact Center Dashboard.
OpenScape Contact Center Dashboard provides real-time monitoring and management of OpenScape Contact Center agents, skills, and more on your iPhone or iPad. It allows you to monitor the current state of your OpenScape Contact Center and to make the changes necessary to keep your operations running smoothly.
It’s simply the better way to manage your contact center.
What you can do:
Monitor and control all of the important aspects of your contact center, including:
- Agent Summary: Number of agents logged on, logged off, idle, away, busy, active
- Queue Summary: Number of waiting calls, oldest call, number of received, answered, abandoned and redirected calls
- Agent Status: View the real-time status of all agents including their routing status, presence status, registered media, etc.
- Queue Status: View all waiting contacts for all available media like voice, callback, email, Twitter and Facebook as well as queue availability, service level, abandon rate and more
- Change the routing state of an agent (e.g. from unavailable to logged off)
- Configure which agents you want to be included in the view
- View all available skills for each agent and remove skills from an agent or assign new skills to the agent
- Change queue parameters on the fly: activate emergency announcements, adjust the maximum queue length, and more
Note: This App is designed to work with OpenScape Contact Center Solution Kit and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager
Enter OpenScape Contact Center Dashboard.
OpenScape Contact Center Dashboard provides real-time monitoring and management of OpenScape Contact Center agents, skills, and more on your iPhone or iPad. It allows you to monitor the current state of your OpenScape Contact Center and to make the changes necessary to keep your operations running smoothly.
It’s simply the better way to manage your contact center.
What you can do:
Monitor and control all of the important aspects of your contact center, including:
- Agent Summary: Number of agents logged on, logged off, idle, away, busy, active
- Queue Summary: Number of waiting calls, oldest call, number of received, answered, abandoned and redirected calls
- Agent Status: View the real-time status of all agents including their routing status, presence status, registered media, etc.
- Queue Status: View all waiting contacts for all available media like voice, callback, email, Twitter and Facebook as well as queue availability, service level, abandon rate and more
- Change the routing state of an agent (e.g. from unavailable to logged off)
- Configure which agents you want to be included in the view
- View all available skills for each agent and remove skills from an agent or assign new skills to the agent
- Change queue parameters on the fly: activate emergency announcements, adjust the maximum queue length, and more
Note: This App is designed to work with OpenScape Contact Center Solution Kit and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager
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تحديث لأحدث إصدار 2.2.12
Last updated on 22/01/2024
الإصدارات القديمة
- better support for dark theme
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Version History
2.2.12
22/01/2024
- better support for dark theme
2.2.11
18/01/2024
- new icons same as OpenScape Contact Center V11
2.2.10
02/09/2020
- private policy update
- ssl connection now default
- ssl connection now default
2.2.9
16/05/2016
-renamed from Supervisor to Dashboard
2.2.8
27/01/2016
- optimized for iOS 9
2.2.7
23/10/2014
- different improvements
2.2.6
04/10/2014
-prepared for iOS 8
2.2.5
04/06/2014
- count label in contacts summary bar chart
- synchronize realtime value names with OSCC manager application
- synchronize realtime value names with OSCC manager application
2.2.4
19/05/2014
-bugfix when no agents or queues configured for user
2.2.3
10/05/2014
- bugfix in chart component
2.2.2
14/04/2014
-new chart library
2.2.1
31/03/2014
-new screenshots
2.2
06/02/2014
- all columns sortable in iPad version
2.1
06/01/2014
- page scroll indicator in summary view
2.0
25/12/2013
- summary view with charts
- new grid component for iPad with resize, reorder and sortable columns
- new grid component for iPad with resize, reorder and sortable columns
1.0.2
29/11/2013
-new company brand Unify
1.0.1
16/08/2013
- new function: change agents routing state
1.0
10/08/2013
OSCC Dashboard FAQ
انقر هنا لمعرفة كيفية تنزيل OSCC Dashboard في بلد أو منطقة محظورة.
تحقق من القائمة التالية لمعرفة الحد الأدنى من المتطلبات OSCC Dashboard.
iPhone
Requiere iOS 13.5 o posterior.
iPad
Requiere iPadOS 13.5 o posterior.
iPod touch
Requiere iOS 13.5 o posterior.
OSCC Dashboard هي مدعومة على اللغات Alemán, Inglés