OSCC Remote Assistant
無料
2.2.10for iPhone, iPad and more
Age Rating
OSCC Remote Assistant スクリーンショット
About OSCC Remote Assistant
Contact centers are increasingly looking to implement a mobile workforce. They want their agents to be able to log in from their iPhone or iPad and interact with customers from wherever they may be.
Enter OpenScape Contact Center Remote Assistant.
OpenScape Contact Center Remote Assistant provides agents with a new way to work – from anywhere using an iPhone or iPad.
What you can do:
- Set the phone you want to receive incoming OpenScape Contact Center calls on (iPhone, mobile, smartphone, office, home, etc.)
- Change your routing status (e.g. from unavailable to available)
- View detailed contact information on incoming calls like source, target, queue, etc.
- View the real-time status of your fellow agents
- Access queue statistics like the number of contacts in queue, queue availability, service level, abandon rate, and more
Note: This App is designed to work with OpenScape Contact Center Solution Kit and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager
Enter OpenScape Contact Center Remote Assistant.
OpenScape Contact Center Remote Assistant provides agents with a new way to work – from anywhere using an iPhone or iPad.
What you can do:
- Set the phone you want to receive incoming OpenScape Contact Center calls on (iPhone, mobile, smartphone, office, home, etc.)
- Change your routing status (e.g. from unavailable to available)
- View detailed contact information on incoming calls like source, target, queue, etc.
- View the real-time status of your fellow agents
- Access queue statistics like the number of contacts in queue, queue availability, service level, abandon rate, and more
Note: This App is designed to work with OpenScape Contact Center Solution Kit and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager
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最新バージョン 2.2.10 の更新情報
Last updated on 2023年07月10日
旧バージョン
- change icons to new OSCC agent portal icons
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Version History
2.2.10
2023年07月10日
- change icons to new OSCC agent portal icons
2.2.9
2020年09月08日
- support dark mode in iOS 13+
- indicator shown when change agent status or reason
- indicator shown when change agent status or reason
2.2.8
2020年09月02日
- dutch language support
2.2.7
2016年05月13日
-renamed from Agent to Remote Assistant
2.2.6
2016年02月12日
- get reasons after logon
2.2.5
2016年01月29日
optimized for iOS 9
2.2.4
2015年01月06日
- routing state reason editable
2.2.3
2014年10月16日
- optimized for iOS 8
2.2.2
2014年06月10日
- synchronize realtime value names with OSCC manager application
2.2.1
2014年03月18日
- bugfix: scrolling problem in call info tab
2.2
2014年02月05日
- all columns sortable in iPad version
2.0
2013年12月25日
- new grid component for iPad with resize, reorder and sortable columns
1.0
2013年11月29日
OSCC Remote Assistant FAQ
ここをクリック！地理的に制限されているアプリのダウンロード方法をご参考ください。
次のリストをチェックして、OSCC Remote Assistantの最低システム要件をご確認ください。
iPhone
iOS 11.0以降が必要です。
iPad
iPadOS 11.0以降が必要です。
iPod touch
iOS 11.0以降が必要です。
OSCC Remote Assistantは次の言語がサポートされています。 オランダ語, ドイツ語, 英語
