2.8.3
2023-08-23
- Prevent Transfers within the same skill
- Implememt image blur feature in AgentApp
- Add more tracking events to AgentApp
- Fixed Logging into the account as a Agent Manager, the All Conversations tab/section is not listing the Closed or Open conversations.
- Fixed Accept Conversation : Showing blank conversation screen some time
- Fixed some issues found during testing
2.8.1
2023-02-02
- Now displaying full length video to agent submitted by consumer.
- Fixed Push notification issue happening on some devices.
- Fixed tapping push notification not opening relevant conversation
- Fixed Conversation Page Action Menu (3 dots) are not visible (only on ios 16)
- Fixed Twitter Conversation: Missing Character count wheel and Character error Message issue
- Fixed Blank screen when trying to join conversation. Also, no "Join conversation" option in action Menu
- Fixed ipad crash while opening filters on my/all conversations
- Fixed WhatsApp conversation not showing WhatsApp icon in conversation list
- Fixed Crash in My Conversation List Long press
- Fixed some more crash situations
- Fixed Missing "Pending survey" conversation dialog in case exists at least one required question in survey and conv is about to be transferred
- Fixed All conversation : If conversations list contains more than 50 conversations automatically load next 50 when scrolling down in list is not working
2.8.0
2022-05-22
- Improved UI with tabs on phone
- User Manager available on phone, not just tablet
- Manager Workspace with Queue Summary
- Manager Workspace: Online agent status
- Manager Workspace: Conversations
- Manager Workspace: Activity Summary
- Message drafts are saved if agent switched to another conversation before sending
- All Conversation filters: Agent Survey attributes
- Component and framework updates (no visible end user changes)
- Bug 407 fix: app sometimes crashes when checking for correct bearer token
- Bug 408 fix : app crashes when user opened filter but then immediately pressed back button
v2.7.7
2021-10-27
- Files in predefined content
- Agent Survey widget
- Click to call
2.7.6
2021-09-30
- Japanese localization
- Ringing conversations now play sound on tablets
- Added Page Navigation Widget
- Added Page SDEs
2.7.5
2021-09-15
* Social widget now shows Facebook profiles
* Character count for public Twitter messages
* Unsent messages now show warning icon
* Video for WhatsApp / Twitter DM
* Click to open Hyperlinks / Emails
Bug fixes
2.6.0
2020-12-11
Bug fixes