OSCC Dashboard
Free
2.2.12for iPhone, iPad and more
Unify Software and Solutions GmbH & Co.KG
Developer
5.5 MB
Size
Jan 22, 2024
Update Date
Business
Category
4+
Age Rating
Age Rating
OSCC Dashboard Screenshots
About OSCC Dashboard
Contact Center managers are constantly on the move. They need to have a view into their contact center operations wherever they are – at home, in the car, at work, at lunch.
Enter OpenScape Contact Center Dashboard.
OpenScape Contact Center Dashboard provides real-time monitoring and management of OpenScape Contact Center agents, skills, and more on your iPhone or iPad. It allows you to monitor the current state of your OpenScape Contact Center and to make the changes necessary to keep your operations running smoothly.
It’s simply the better way to manage your contact center.
What you can do:
Monitor and control all of the important aspects of your contact center, including:
- Agent Summary: Number of agents logged on, logged off, idle, away, busy, active
- Queue Summary: Number of waiting calls, oldest call, number of received, answered, abandoned and redirected calls
- Agent Status: View the real-time status of all agents including their routing status, presence status, registered media, etc.
- Queue Status: View all waiting contacts for all available media like voice, callback, email, Twitter and Facebook as well as queue availability, service level, abandon rate and more
- Change the routing state of an agent (e.g. from unavailable to logged off)
- Configure which agents you want to be included in the view
- View all available skills for each agent and remove skills from an agent or assign new skills to the agent
- Change queue parameters on the fly: activate emergency announcements, adjust the maximum queue length, and more
Note: This App is designed to work with OpenScape Contact Center Solution Kit and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager
Enter OpenScape Contact Center Dashboard.
OpenScape Contact Center Dashboard provides real-time monitoring and management of OpenScape Contact Center agents, skills, and more on your iPhone or iPad. It allows you to monitor the current state of your OpenScape Contact Center and to make the changes necessary to keep your operations running smoothly.
It’s simply the better way to manage your contact center.
What you can do:
Monitor and control all of the important aspects of your contact center, including:
- Agent Summary: Number of agents logged on, logged off, idle, away, busy, active
- Queue Summary: Number of waiting calls, oldest call, number of received, answered, abandoned and redirected calls
- Agent Status: View the real-time status of all agents including their routing status, presence status, registered media, etc.
- Queue Status: View all waiting contacts for all available media like voice, callback, email, Twitter and Facebook as well as queue availability, service level, abandon rate and more
- Change the routing state of an agent (e.g. from unavailable to logged off)
- Configure which agents you want to be included in the view
- View all available skills for each agent and remove skills from an agent or assign new skills to the agent
- Change queue parameters on the fly: activate emergency announcements, adjust the maximum queue length, and more
Note: This App is designed to work with OpenScape Contact Center Solution Kit and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager
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What's New in the Latest Version 2.2.12
Last updated on Jan 22, 2024
Old Versions
- better support for dark theme
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Version History
2.2.12
Jan 22, 2024
- better support for dark theme
2.2.11
Jan 18, 2024
- new icons same as OpenScape Contact Center V11
2.2.10
Sep 2, 2020
- private policy update
- ssl connection now default
- ssl connection now default
2.2.9
May 16, 2016
-renamed from Supervisor to Dashboard
2.2.8
Jan 27, 2016
- optimized for iOS 9
2.2.7
Oct 23, 2014
- different improvements
2.2.6
Oct 4, 2014
-prepared for iOS 8
2.2.5
Jun 4, 2014
- count label in contacts summary bar chart
- synchronize realtime value names with OSCC manager application
- synchronize realtime value names with OSCC manager application
2.2.4
May 19, 2014
-bugfix when no agents or queues configured for user
2.2.3
May 10, 2014
- bugfix in chart component
2.2.2
Apr 14, 2014
-new chart library
2.2.1
Mar 31, 2014
-new screenshots
2.2
Feb 6, 2014
- all columns sortable in iPad version
2.1
Jan 6, 2014
- page scroll indicator in summary view
2.0
Dec 25, 2013
- summary view with charts
- new grid component for iPad with resize, reorder and sortable columns
- new grid component for iPad with resize, reorder and sortable columns
1.0.2
Nov 29, 2013
-new company brand Unify
1.0.1
Aug 16, 2013
- new function: change agents routing state
1.0
Aug 10, 2013
OSCC Dashboard FAQ
Click here to learn how to download OSCC Dashboard in restricted country or region.
Check the following list to see the minimum requirements of OSCC Dashboard.
iPhone
Requires iOS 13.5 or later.
iPad
Requires iPadOS 13.5 or later.
iPod touch
Requires iOS 13.5 or later.
OSCC Dashboard supports English, German