Web Help Desk Mobile
免費
1.7.0for iPhone, iPad and more
2.7
30 Ratings
SolarWinds Worldwide, LLC
Developer
6.8 MB
Size
2019年01月23日
Update Date
Business
Category
4+
Age Rating
Age Rating
Web Help Desk Mobile 螢幕截圖
About Web Help Desk Mobile
Web Help Desk Mobile enables your Apple iOS device to receive SMS text messages from SolarWinds Web Help Desk each time a customer ticket is created or updated.
Web Help Desk Mobile is not a standalone application. To receive SMS text messages, you must have a user account on a supported server running SolarWinds Web Help Desk version 12.1 or later and an Apple Push Notification Service (APNS) certificate. You can download SolarWinds Web Help Desk and the latest APNS certificate from the SolarWinds Customer Portal at https://customerportal.solarwinds.com.
SolarWinds Web Help Desk is a web-based automated ticketing solution that helps you manage your IT support requests for both internal and external clients. This solution supports email ticket creation, automatic ticket assignment and escalation,
asset management, and incident and problem management. You can download a trial version of SolarWinds Web Help Desk at https://webhelpdesk.com.
Web Help Desk Mobile is not a standalone application. To receive SMS text messages, you must have a user account on a supported server running SolarWinds Web Help Desk version 12.1 or later and an Apple Push Notification Service (APNS) certificate. You can download SolarWinds Web Help Desk and the latest APNS certificate from the SolarWinds Customer Portal at https://customerportal.solarwinds.com.
SolarWinds Web Help Desk is a web-based automated ticketing solution that helps you manage your IT support requests for both internal and external clients. This solution supports email ticket creation, automatic ticket assignment and escalation,
asset management, and incident and problem management. You can download a trial version of SolarWinds Web Help Desk at https://webhelpdesk.com.
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最新版本1.7.0更新日誌
Last updated on 2019年01月23日
歷史版本
Remote notifications are fixed now.
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Version History
1.7.0
2019年01月23日
Remote notifications are fixed now.
1.6.6
2017年11月20日
Remote notifications are fixed now.
1.6.5
2017年09月11日
Updated support for SolarWinds Web Help Desk 64-bit and iOS 11
1.6.4
2014年09月08日
Various bug fixes.
If you encounter issues with authenticating after upgrading, please delete the app and reinstall.
If you encounter issues with authenticating after upgrading, please delete the app and reinstall.
1.6.3
2014年02月28日
Bug Fixes
1.6.2
2013年11月26日
-iOS7 compatibility
-Minor bug fixes
-Minor bug fixes
1.6.1
2011年01月26日
- Fixes bug requiring a host name when using a Custom server configuration.
1.6
2011年01月24日
- Now compatible with iPhone OS 3.1.3
- Fixes bug that could cause the application to crash on startup if it couldn't connect to the Web Help Desk server.
- Fixes bug that could cause the application to crash on startup if it couldn't connect to the Web Help Desk server.
1.5.1
2010年12月21日
- Fixes bug in which the SSL setting in non-Custom server configurations was being applied to Custom configurations.
1.5
2010年12月15日
- Fixed to accept self-signed certificates when using SSL
1.4
2010年11月16日
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IMPORTANT! Requires Web Help Desk server to be running version 10.0.18 or later.
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- Fixes crashes that could occur when authenticating.
- Fixes issue that could cause authentication to fail with certain passwords.
- Fixes issue causing encryption mode to be inverse of SSL switch in default and WebObjects server configurations.
IMPORTANT! Requires Web Help Desk server to be running version 10.0.18 or later.
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- Fixes crashes that could occur when authenticating.
- Fixes issue that could cause authentication to fail with certain passwords.
- Fixes issue causing encryption mode to be inverse of SSL switch in default and WebObjects server configurations.
1.3
2010年10月26日
- Fixes issue that requires manual log in when session expires.
- Fixes issue causing duplicate prompts to view ticket when a notification is received while the app is inactive.
- Fixes issue causing duplicate prompts to view ticket when a notification is received while the app is inactive.
1.2
2010年10月19日
Web Help Desk Mobile FAQ
點擊此處瞭解如何在受限國家或地區下載Web Help Desk Mobile。
以下為Web Help Desk Mobile的最低配置要求。
iPhone
須使用 iOS 8.0 或以上版本。
iPad
須使用 iPadOS 8.0 或以上版本。
iPod touch
須使用 iOS 8.0 或以上版本。
Web Help Desk Mobile支持英文