Zoho Desk
Customer Service Software
Free
2.8.12for iPhone, iPad and more
9.3
213 Ratings
Zoho Corporation
Developer
123.5 MB
Size
Apr 23, 2024
Update Date
Business
Category
4+
Age Rating
Age Rating
Zoho Desk Screenshots
About Zoho Desk
Put your customers at the heart of your business, even when you're on the move.
Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your customers happy!
The Zoho Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version.
Here's how Zoho Desk makes your customer support help desk truly mobile:
Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention.
See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk.
Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before.
Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions.
Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes.
Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking.
We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at desk@zohomobile.com and we'll get back to you right away.
Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your customers happy!
The Zoho Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version.
Here's how Zoho Desk makes your customer support help desk truly mobile:
Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention.
See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk.
Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before.
Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions.
Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes.
Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking.
We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at desk@zohomobile.com and we'll get back to you right away.
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What's New in the Latest Version 2.8.12
Last updated on Apr 23, 2024
Old Versions
- Bug fixes and enhancements
Show More
Version History
2.8.12
Apr 23, 2024
- Bug fixes and enhancements
2.8.11
Mar 28, 2024
- Now, you can use default templates while composing a reply.
- You can star and make a template as default right from within the app itself.
- You can star and make a template as default right from within the app itself.
2.8.10
Mar 20, 2024
- In this update, we have introduced layout and validation rules for quick actions throughout the app's tickets and tasks module.
2.8.9
Feb 20, 2024
We have brought in the following updates for 2024.
- Schedule Reply: You can schedule responses for a specific date and time to ensure timely communication.
- Custom Lookup : You can establish connections between different sets of data by interlinking them using a custom lookup field.
- Blueprint Widgets : You can use marketplace extensions within Blueprint transitions.
- Schedule Reply: You can schedule responses for a specific date and time to ensure timely communication.
- Custom Lookup : You can establish connections between different sets of data by interlinking them using a custom lookup field.
- Blueprint Widgets : You can use marketplace extensions within Blueprint transitions.
2.8.8
Feb 15, 2024
- Bug fixes and enhancements
2.8.7
Jan 25, 2024
- Bug fixes and enhancements
2.8.6
Jan 12, 2024
- Bug fixes and enhancements
2.8.5
Dec 18, 2023
- Tickets can now be marked as read or unread.
- Users can enable the option to receive a confirmation alert before a ticket is closed.
- Bug fixes and enhancements.
- Users can enable the option to receive a confirmation alert before a ticket is closed.
- Bug fixes and enhancements.
2.8.4
Dec 4, 2023
- Users can now seamlessly add, edit and delete contacts & accounts from the app.
2.8.3
Nov 23, 2023
- We've added support for sending DMs and adding comments directly from Instagram tickets.
2.8.2
Oct 27, 2023
- Users can now share tickets with other departments for their agents to collaborate based on the access level.
- We have introduced support for the Korean language in the Zoho Desk App.
- We’ve squashed a few bugs in the update.
- We have introduced support for the Korean language in the Zoho Desk App.
- We’ve squashed a few bugs in the update.
2.8.1
Oct 6, 2023
- Predictive Text : You will now receive inline predictive text recommendations as you type IM messages
- Sensitive content detection: Media content in your IM messages will be screened for nudity and a warning will be shown
- We've squashed a few pesky bugs
- Sensitive content detection: Media content in your IM messages will be screened for nudity and a warning will be shown
- We've squashed a few pesky bugs
2.8
Sep 18, 2023
- We have introduced Pending approvals module to the Zoho Desk App.
- We are thrilled to announce a bunch of new features which come with iOS 17 on the Desk App.
Interactive Widgets : Perform approval actions and pickup unassigned tickets on the go right from the Home Screen widgets.
Lock screen Widgets: Get to know the overall ticket count at a glance.
Standby Mode : Never miss an update to your ticket stats, even on standby.
App Shortcuts: Leverage fresh new app shortcuts to streamline your workflow.
- We are thrilled to announce a bunch of new features which come with iOS 17 on the Desk App.
Interactive Widgets : Perform approval actions and pickup unassigned tickets on the go right from the Home Screen widgets.
Lock screen Widgets: Get to know the overall ticket count at a glance.
Standby Mode : Never miss an update to your ticket stats, even on standby.
App Shortcuts: Leverage fresh new app shortcuts to streamline your workflow.
2.7.8
Sep 8, 2023
- Bug Fixes and performance improvements.
- We are working on bringing in new updates which would require iOS14 or higher to function. Please update to the latest OS to access the upcoming features and enhancements.
Note: Users on versions below iOS 14 will still be able to access the app, but they will not be able to update the app and access the latest features.
- We are working on bringing in new updates which would require iOS14 or higher to function. Please update to the latest OS to access the upcoming features and enhancements.
Note: Users on versions below iOS 14 will still be able to access the app, but they will not be able to update the app and access the latest features.
2.7.7
Aug 12, 2023
- We've squashed a few bugs in the update.
-We are working on bringing in new updates which would require iOS14 or higher to function. Please update to the latest OS to access the upcoming features and enhancements.
Note: Users on versions below iOS 14 will still be able to access the app, but they will not be able to update the app and access the latest features.
-We are working on bringing in new updates which would require iOS14 or higher to function. Please update to the latest OS to access the upcoming features and enhancements.
Note: Users on versions below iOS 14 will still be able to access the app, but they will not be able to update the app and access the latest features.
2.7.6
Aug 1, 2023
- We've squashed a few bugs in the update.
-We are working on bringing in new updates which would require iOS14 or higher to function. Please update to the latest OS to access the upcoming features and enhancements.
Note: Users on versions below iOS 14 will still be able to access the app, but they will not be able to update the app and access the latest features.
-We are working on bringing in new updates which would require iOS14 or higher to function. Please update to the latest OS to access the upcoming features and enhancements.
Note: Users on versions below iOS 14 will still be able to access the app, but they will not be able to update the app and access the latest features.
2.7.5
Jul 25, 2023
- We have introduced support for Vietnamese in the Zoho Desk App.
- We are working on bringing in new updates which would require iOS14 or higher to function. Please update to the latest OS to access the upcoming features and enhancements.
Note: Users on versions below iOS 14 will still be able to access the app, but they will not be able to update the app and access the latest features.
- We are working on bringing in new updates which would require iOS14 or higher to function. Please update to the latest OS to access the upcoming features and enhancements.
Note: Users on versions below iOS 14 will still be able to access the app, but they will not be able to update the app and access the latest features.
2.7.4
Jul 9, 2023
- We’ve brought in support for WhatsApp templates. Users will now be able to send out WhatsApp templates.
- We are working on bringing in new updates which would require iOS14 or higher to function. Please update to the latest OS to access the upcoming features and enhancements.
Note: Users on versions below iOS 14 will still be able to access the app, but they will not be able to update the app and access the latest features.
- We are working on bringing in new updates which would require iOS14 or higher to function. Please update to the latest OS to access the upcoming features and enhancements.
Note: Users on versions below iOS 14 will still be able to access the app, but they will not be able to update the app and access the latest features.
2.7.3
Jul 2, 2023
- We’ve squashed a few bugs in the update.
2.7.2
Jun 22, 2023
- Introducing Read receipts for Outgoing Threads, allowing you to effortlessly monitor delivery and read status within the app.
- We are working on bringing in new updates which would require iOS14 or higher to function. Please update to the latest OS to access the upcoming features and enhancements.
Note: Users on versions below iOS 14 will still be able to access the app, but they will not be able to update the app and access the latest features.
- We are working on bringing in new updates which would require iOS14 or higher to function. Please update to the latest OS to access the upcoming features and enhancements.
Note: Users on versions below iOS 14 will still be able to access the app, but they will not be able to update the app and access the latest features.
2.7.1
May 19, 2023
- Bug Fixes and performance improvements.
We are working on bringing in new updates which would require iOS14 or higher to function. Please update to the latest OS to access the upcoming features and enhancements.
Note: Users on versions below iOS 14 will still be able to access the app, but they will not be able to update the app and access the latest features.
We are working on bringing in new updates which would require iOS14 or higher to function. Please update to the latest OS to access the upcoming features and enhancements.
Note: Users on versions below iOS 14 will still be able to access the app, but they will not be able to update the app and access the latest features.
2.7
Apr 30, 2023
- The addition of the Accounts module
- A complete revamp of the Contact module, featuring a fresh UI
- Improved functionality for reordering and searching views within Contacts and Accounts
- Full synchronization of all web-based contacts with the mobile app.
- A complete revamp of the Contact module, featuring a fresh UI
- Improved functionality for reordering and searching views within Contacts and Accounts
- Full synchronization of all web-based contacts with the mobile app.
2.6.17
Mar 23, 2023
- Handle customer queries in order of their priority with the Priority work mode.
2.6.16
Mar 2, 2023
- Bug fixes and enhancements
2.6.15
Dec 16, 2022
- We’ve squashed a few bugs in the update.
Zoho Desk FAQ
Click here to learn how to download Zoho Desk in restricted country or region.
Check the following list to see the minimum requirements of Zoho Desk.
iPhone
Requires iOS 14.0 or later.
iPad
Requires iPadOS 14.0 or later.
iPod touch
Requires iOS 14.0 or later.
Zoho Desk supports English, Danish, Dutch, French, German, Italian, Japanese, Korean, Portuguese, Russian, Simplified Chinese, Spanish, Tamil, Turkish, Vietnamese
