Incident IQ
Free
3.9.4for iPhone, iPad and more
5.9
22 Ratings
Incident IQ, LLC
Developer
174.8 MB
Size
Apr 14, 2024
Update Date
Education
Category
4+
Age Rating
Age Rating
Incident IQ Screenshots
About Incident IQ
Incident IQ users can manage help tickets and work orders with Incident IQ Mobile. Empower teachers and building staff to submit help requests in seconds from a mobile device. Support teams can log progress on work orders, scan asset tags using a device camera, and post updates on work in progress. IT teams can check assets in and out by scanning devices using Incident IQ Mobile’s Rapid Scan functionality.
About Incident IQ:
Incident IQ is a workflow management platform built for K-12 school districts. Incident IQ brings support operations to a unified platform with tools for K-12 IT, facilities, HR, and event management teams.
**Note: An Incident IQ account is required to use this app.**
About Incident IQ:
Incident IQ is a workflow management platform built for K-12 school districts. Incident IQ brings support operations to a unified platform with tools for K-12 IT, facilities, HR, and event management teams.
**Note: An Incident IQ account is required to use this app.**
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What's New in the Latest Version 3.9.4
Last updated on Apr 14, 2024
Old Versions
minor internal updates
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Version History
3.9.4
Apr 14, 2024
minor internal updates
3.9.3
Mar 2, 2024
iiQ Platform Enhancement:
- Enhanced "Hold to Resolve" ticket experience by reducing duration of required time to hold and adding haptic feedback
iiQ Facilities Enhancements:
- View, Filter, and Search 2D Asset Maps from Locations
- View a mapped Asset on a filtered Map view from a Ticket
- View a mapped Asset on a filtered map view from an Asset's profile
- Enhanced "Hold to Resolve" ticket experience by reducing duration of required time to hold and adding haptic feedback
iiQ Facilities Enhancements:
- View, Filter, and Search 2D Asset Maps from Locations
- View a mapped Asset on a filtered Map view from a Ticket
- View a mapped Asset on a filtered map view from an Asset's profile
3.9.1
Jan 23, 2024
- New Ticket View Design in mobile
- Added "Recently Accessed" tickets view
- Added options for sorting tickets by priority and location
- Added preservation of scrolling placement for select ticket views
- Added ability to view and upload photos for Locations and Floor plans
- Enhanced "Work Ticket" Experience
- Added option to apply ad-hoc parts to tickets
- Add support for older versions of iOS
- Added "Recently Accessed" tickets view
- Added options for sorting tickets by priority and location
- Added preservation of scrolling placement for select ticket views
- Added ability to view and upload photos for Locations and Floor plans
- Enhanced "Work Ticket" Experience
- Added option to apply ad-hoc parts to tickets
- Add support for older versions of iOS
3.9.0
Jan 20, 2024
- New Ticket View Design in mobile
- Added "Recently Accessed" tickets view
- Added options for sorting tickets by priority and location
- Added preservation of scrolling placement for select ticket views
- Added ability to view and upload photos for Locations and Floor plans
- Enhanced "Work Ticket" Experience
- Added option to apply ad-hoc parts to tickets
- Added "Recently Accessed" tickets view
- Added options for sorting tickets by priority and location
- Added preservation of scrolling placement for select ticket views
- Added ability to view and upload photos for Locations and Floor plans
- Enhanced "Work Ticket" Experience
- Added option to apply ad-hoc parts to tickets
3.8.7
Feb 13, 2023
Enhancements:
- Updated push notifications keep users informed in the field
- Added ability to search for assets by room number
- Shortcuts are now available when working tickets on-the-go
- Added ability to enable or disable a Chromebook from a mobile device
- Added “Resolve as Duplicate” option when closing a ticket from a mobile device
- Camera flash defaults to OFF when scanning from mobile device
- Updated push notifications keep users informed in the field
- Added ability to search for assets by room number
- Shortcuts are now available when working tickets on-the-go
- Added ability to enable or disable a Chromebook from a mobile device
- Added “Resolve as Duplicate” option when closing a ticket from a mobile device
- Camera flash defaults to OFF when scanning from mobile device
3.8.4
Nov 28, 2022
Enhancements
+ Ability to attach up to 6 file attachments to tickets and comments
+ Enhanced experience for adding photo and file attachments
+ Enhanced Approval Workflows App: Ability to approve or deny requests from iiQ Mobile Dashboard Fixes
+ Custom field rendering on tickets (DateTime, Information)
+ Locations
+ Logging out (edited)
Fixes
+ Custom field rendering on tickets (DateTime, Information)
+ Locations
+ Logging out
+ Ability to attach up to 6 file attachments to tickets and comments
+ Enhanced experience for adding photo and file attachments
+ Enhanced Approval Workflows App: Ability to approve or deny requests from iiQ Mobile Dashboard Fixes
+ Custom field rendering on tickets (DateTime, Information)
+ Locations
+ Logging out (edited)
Fixes
+ Custom field rendering on tickets (DateTime, Information)
+ Locations
+ Logging out
3.7.0
Mar 13, 2021
General fixes
Performance improvements
Security Enhancements
Performance improvements
Security Enhancements
3.6.9
Feb 7, 2021
General fixes and performance improvements
3.6.7
Jul 23, 2019
New support for IIQ Assets and IIQ Ticketing, including bulk actions.
3.5.2
Apr 11, 2019
Added support for external links within tickets and comments
3.5.0
Jan 20, 2019
Added support for new features introduced in the Incident IQ Winter 2019 release.
3.2.6
Dec 7, 2018
Bug fixes
Support for new iPhones
Support for new iPhones
3.2.3
Oct 15, 2018
Upgraded libraries to support auto updating.
3.2.2
Jul 29, 2018
Added full asset support
Added custom fields support
Updated look & feel
Added custom fields support
Updated look & feel
2.4.4
Jun 12, 2018
Add support for new features
2.3.2
Feb 19, 2018
Fix a login issue affecting some users
2.1.5
Jan 15, 2018
+ IIQ Winter 2018 Release
+ Added support for iPhone X
+ Added support for Always Learning
+ General bug fixes
+ Added support for iPhone X
+ Added support for Always Learning
+ General bug fixes
1.10.2
Aug 14, 2017
+ Additional support for using the iiQ Rapid Scanner to quickly scan an asset and start a ticket.
+ Added support for disabling virtual assets
+ Fixed bugs
+ Added support for disabling virtual assets
+ Fixed bugs
1.0.6
Jul 1, 2017
This version includes support for the Linea Pro Barcode Scanner.
1.0.3
Jun 3, 2017
Incident IQ FAQ
Click here to learn how to download Incident IQ in restricted country or region.
Check the following list to see the minimum requirements of Incident IQ.
iPhone
Requires iOS 13.0 or later.
iPad
Requires iPadOS 13.0 or later.
iPod touch
Requires iOS 13.0 or later.
Incident IQ supports English
