Trio CC
Free
2.3.9for iPhone, iPad and more
Age Rating
Trio CC Screenshots
About Trio CC
During more than 25 years Enghouse Interactive has developed telephony systems that enable our customers to handle any type of external or internal interaction in the most efficient and professional way - independent of the communication channel. In the product suite Trio Enterprise 6.x, Trio CC makes it easy to work as an agent/operator from a smart phone.
The agent can login, change roles and status, answer incoming calls, handle call back and manage tasks. The agent can preview the queue of waiting cases and can book the most important case. When searching the company directory the agent can easily transfer calls to other colleagues and queues or make outbound calls based on information in the directory. The agent can also record calls and review these in the history view. It is possible to see which other agents are logged on and see their working status.
You will receive login information and manuals from your company.
The agent can login, change roles and status, answer incoming calls, handle call back and manage tasks. The agent can preview the queue of waiting cases and can book the most important case. When searching the company directory the agent can easily transfer calls to other colleagues and queues or make outbound calls based on information in the directory. The agent can also record calls and review these in the history view. It is possible to see which other agents are logged on and see their working status.
You will receive login information and manuals from your company.
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What's New in the Latest Version 2.3.9
Last updated on Dec 10, 2021
Old Versions
iOS 15 adaptions
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Version History
2.3.9
Dec 10, 2021
iOS 15 adaptions
2.3.8
Oct 6, 2021
Bug fix in referral menu
2.3.7
Jun 9, 2021
Minor bug fixes.
2.3.5
May 15, 2020
Improved handling of CallMeBack calls.
Can now handle up to 20 roles.
Can now handle up to 20 roles.
2.3.4
Apr 28, 2020
The personal queue is now shown as closed when you disconnect the app.
Improved case info presentation in activity view.
Improved case info presentation in activity view.
2.3.3
Feb 6, 2020
Improved handling of 'Back to TrioCC' notification
2.3.2
Jan 28, 2020
- Corrected presentation of notifications in iOS 13.
- Address book lookup now possible when logged off if private queue is open.
- Address book lookup now possible when logged off if private queue is open.
2.3.1
Dec 12, 2019
Improved handling of program logging
2.3.0
Sep 18, 2019
TrioCC now supports custom specific address books in systems with the required customizations.
2.2.1
Aug 7, 2019
Corrected a bug that could lead to a crash when searching the address book in the phone
2.2.0
Jul 17, 2019
You can now select which agent groups you want to see in the agent status view.
The custom display in the activity view has been enlarged to show more info.
The custom display in the activity view has been enlarged to show more info.
2.1.0
May 21, 2019
Added support for customised information in case details and actvitiy view.
2.0.2
Apr 1, 2019
Support for iPhone-X
Corrected handling of certain absence codes
Corrected handling of certain absence codes
2.0.1
Mar 19, 2018
- Supervisor functions for handling services and staffing
- Custom definable fields in case details
- Tagging functionality
- Cases may be transferred to other service when done
- Directions to get to address in case details
- Custom definable fields in case details
- Tagging functionality
- Cases may be transferred to other service when done
- Directions to get to address in case details
1.0.10
Dec 19, 2017
Corrected the presentation of numewric keyboard for dialling which didn't work on iOS 10/11 on large displays.
1.0.8
Jan 27, 2017
Förbättrat presentationen då angivet SYSID int hittas vid uppkoppling
1.0.7
May 16, 2016
Changed queue display in activity view
Show error message if address book not accessible
Corrected phone number handling for interna extensions
Corrected Finnish texts
Show error message if address book not accessible
Corrected phone number handling for interna extensions
Corrected Finnish texts
1.0.4
Dec 17, 2015
New push messages for DETACH and failed calls to agent.
Check progress on initial call transfer
Better handling of call time display
Clickable area extended to full width of black panel
Check progress on initial call transfer
Better handling of call time display
Clickable area extended to full width of black panel
1.0.3
Oct 19, 2015
Trio CC FAQ
Click here to learn how to download Trio CC in restricted country or region.
Check the following list to see the minimum requirements of Trio CC.
iPhone
Requires iOS 9.0 or later.
iPad
Requires iPadOS 9.0 or later.
iPod touch
Requires iOS 9.0 or later.
Trio CC supports English, Danish, Finnish, Norwegian Bokmål, Swedish
