Apps in this category may contain mild or occasional cartoon, fantasy or real-life violence, as well as occasional or mild adult, sexually suggestive or horrifying content and may not be suitable for children under 9 years of age.

12+

Apps in this category may contain occasional mild indecent language, frequent or intense cartoon or real-life violence, minor or occasional adult or sexually suggestive material, and simulated gambling, and may be for children under 12 years of age.

17+

You must be at least 17 years old to access this App.

Apps in this category may contain frequent and intense offensive language; Frequent and intense cartoon, fantasy or realistic violence: frequent and intense adult, scary and sexually suggestive subjects: as well as sexual content, nudity, tobacco, alcohol and drugs, may not be suitable for children under 17 years of age.

VMware RemoteHelp Screenshots

iPad

iPhone

About VMware RemoteHelp

VMware RemoteHelp™ is a remote support app that enables you to securely share your screen with customer support agents in real-time. To launch a remote session, simply download the app and enter the 4-digit pin provided by the support rep. You can pause or end remote sessions at any time.

VMware RemoteHelp is not a support app for VMware products. To receive technical support for VMware products and services, visit www.vmware.com/support.

What's New in the Latest Version 20.07

Last updated on Jul 21, 2020

Old Versions

• Improved User experience when trying to enter PIN input
• Updated Firebase URL format to make it consistent across platforms
• Upgraded SSL libraries to the latest level

Version History

20.07

Jul 21, 2020

• Improved User experience when trying to enter PIN input
• Updated Firebase URL format to make it consistent across platforms
• Upgraded SSL libraries to the latest level

20.03

Mar 30, 2020

Feedback Report

VMware RemoteHelp FAQ

How to download VMware RemoteHelp if it’s not available in your country?

Click here to learn how to download VMware RemoteHelp in restricted country or region.

What's the minimum requirements to run VMware RemoteHelp?

Check the following list to see the minimum requirements of VMware RemoteHelp.

iPhone

Requires iOS 12.0 or later.

iPad

Requires iPadOS 12.0 or later.

iPod touch

Requires iOS 12.0 or later.

What language does VMware RemoteHelp support?

VMware RemoteHelp supports English, Arabic, Czech, Danish, Dutch, French, German, Hebrew, Italian, Japanese, Korean, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Traditional Chinese, Turkish