asista

Gratis

2.67for iPhone, iPad and more

ASISTA SOFTWARE SOLUTIONS PRIVATE LIMITED

Developer

43.2 MB

Size

18/01/2024

Update Date

Business

About asista

Asista app helps your customers and agents use the asista service on mobile.

At asista, we constantly endeavour to enhance User Experience, and as a step forward in this endeavour we are happy to launch our iOS app for asista. From now your agents will be able to use asista on the move through their iOS mobile without the hassle of waiting to get access to a PC to manage their tickets.

Some of the iOS App features include:

- Create tickets
- Dashboard providing a quick view of tickets for agents and supervisors
- Update Ticket State
- Add comments to ticket
- Forward ticket to agent/team
- View Knowledge Base Articles
- Push Notification
- Support for multiple accounts

تحديث لأحدث إصدار 2.67

Last updated on 18/01/2024

الإصدارات القديمة

app name changed for app store

Version History

2.67

18/01/2024

app name changed for app store

2.66

10/01/2024

App Name and icon updated

2.65

22/03/2023

- Bug fixes and improvements.

2.64

08/02/2023

- Advanced filter is now available in ticket list.
- Bug fixes and improvements.

2.63

23/12/2022

- Related Kb articles are now available on incident page.
- Bug fixes and enhancements.

2.61

14/11/2022

- Bug fixes and enhancements.

2.60

02/11/2022

- Introducing Ticket calendar feature. Now agents can add their ticket events to calendars.
- Bug fixes and enhancements.

2.50

12/09/2022

- Introducing Ticket scheduling feature.
- Bug fixes and enhancements.

2.30

25/05/2022

- Service Request feature is included.
- Ticket reopen feature is included.
- Bug fixes and enhancements.

2.20

03/02/2022

- Agent availability feature is included.

2.19

10/01/2022

- Timesheet for agents feature is included in this version.
- Bug fixes and improvements.

2.18

07/01/2022

- Timesheet for agents feature is included in this version.
- Bug fixes and improvements.

2.17

11/10/2021

- OTP based login feature is introduced.
- Location based Ticket routing.
- Agent specific skill within the Team.
- Bug fixes and improvements.

2.16

13/08/2021

- Support for SAML Authentication is now available.

2.15

03/08/2021

- This release contains regular bug fixes and quality improvements.

2.14

05/07/2021

We are constantly improving the app and adding new features for better user experience. We have now brought in a fresh and re-imaged UI and anonymous users can also create tickets.

2.12

28/05/2021

- Bug Fixes and Improvements.

2.11

19/04/2021

- Introducing Happy Code feature for Service Requests.
- bug fixes and improvements.

2.10

11/12/2020

- Introducing Nested Fields in Ticket form.
- Bug fixes and improvements.

2.9

15/10/2020

Bugfixes and Improvements

2.8

25/09/2020

- Sentiment feature is introduced.
- Modified UI for CC & Followers.

2.7

25/08/2020

- Collaboration feature is introduced.
- Performance enhancements.

2.6

12/07/2020

- SLA Details integrated into Dashboard.
- Agent and above roles can now edit ticket custom fields.
- Bug fixes and performance enhancements.

2.4

28/04/2020

- Multiple account support in single app. Now you can quickly switch between the accounts.
- Revamped Tenant URL input screen.
- Bug fixes and Performance improvements.

2.2

11/03/2020

- Introducing push notification feature in Asista.
- New and improved homepage.
- Minor fixes and performance improvements.

Feedback Report