OSCC Remote Assistant
Gratis
2.2.10for iPhone, iPad and more
Age Rating
لقطات الشاشة لـ OSCC Remote Assistant
About OSCC Remote Assistant
Contact centers are increasingly looking to implement a mobile workforce. They want their agents to be able to log in from their iPhone or iPad and interact with customers from wherever they may be.
Enter OpenScape Contact Center Remote Assistant.
OpenScape Contact Center Remote Assistant provides agents with a new way to work – from anywhere using an iPhone or iPad.
What you can do:
- Set the phone you want to receive incoming OpenScape Contact Center calls on (iPhone, mobile, smartphone, office, home, etc.)
- Change your routing status (e.g. from unavailable to available)
- View detailed contact information on incoming calls like source, target, queue, etc.
- View the real-time status of your fellow agents
- Access queue statistics like the number of contacts in queue, queue availability, service level, abandon rate, and more
Note: This App is designed to work with OpenScape Contact Center Solution Kit and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager
Enter OpenScape Contact Center Remote Assistant.
OpenScape Contact Center Remote Assistant provides agents with a new way to work – from anywhere using an iPhone or iPad.
What you can do:
- Set the phone you want to receive incoming OpenScape Contact Center calls on (iPhone, mobile, smartphone, office, home, etc.)
- Change your routing status (e.g. from unavailable to available)
- View detailed contact information on incoming calls like source, target, queue, etc.
- View the real-time status of your fellow agents
- Access queue statistics like the number of contacts in queue, queue availability, service level, abandon rate, and more
Note: This App is designed to work with OpenScape Contact Center Solution Kit and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager
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تحديث لأحدث إصدار 2.2.10
Last updated on 10/07/2023
الإصدارات القديمة
- change icons to new OSCC agent portal icons
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Version History
2.2.10
10/07/2023
- change icons to new OSCC agent portal icons
2.2.9
08/09/2020
- support dark mode in iOS 13+
- indicator shown when change agent status or reason
- indicator shown when change agent status or reason
2.2.8
02/09/2020
- dutch language support
2.2.7
13/05/2016
-renamed from Agent to Remote Assistant
2.2.6
12/02/2016
- get reasons after logon
2.2.5
29/01/2016
optimized for iOS 9
2.2.4
06/01/2015
- routing state reason editable
2.2.3
16/10/2014
- optimized for iOS 8
2.2.2
10/06/2014
- synchronize realtime value names with OSCC manager application
2.2.1
18/03/2014
- bugfix: scrolling problem in call info tab
2.2
05/02/2014
- all columns sortable in iPad version
2.0
25/12/2013
- new grid component for iPad with resize, reorder and sortable columns
1.0
29/11/2013
OSCC Remote Assistant FAQ
انقر هنا لمعرفة كيفية تنزيل OSCC Remote Assistant في بلد أو منطقة محظورة.
تحقق من القائمة التالية لمعرفة الحد الأدنى من المتطلبات OSCC Remote Assistant.
iPhone
Requiere iOS 11.0 o posterior.
iPad
Requiere iPadOS 11.0 o posterior.
iPod touch
Requiere iOS 11.0 o posterior.
OSCC Remote Assistant هي مدعومة على اللغات Alemán, Inglés, Neerlandés
