First Step Help
Network tests to help support.
Free
25.0.0for iPhone, iPad and more
Age Rating
First Step Help Screenshots
About First Step Help
First Step Help runs a variety of network tests and diagnostics and allows you to share them with the support representative who's working hard to solve your problem. This information will help them to solve your issue quickly so you can go back to enjoying your Internet package to the fullest!
After running your scan a First Step Internet support agent needs to look at the information collected so please contact after you have run a scan
With First Step Help, we'll also be able to get a better view of your setup with a Live View session, or make necessary changes to your router settings with Router Check.
Note: The location permission gives us access to additional network data
After running your scan a First Step Internet support agent needs to look at the information collected so please contact after you have run a scan
With First Step Help, we'll also be able to get a better view of your setup with a Live View session, or make necessary changes to your router settings with Router Check.
Note: The location permission gives us access to additional network data
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What's New in the Latest Version 25.0.0
Last updated on Dec 10, 2022
Old Versions
Bug fixes and performance improvements
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Version History
25.0.0
Dec 10, 2022
Bug fixes and performance improvements
22.06.24
Jul 21, 2022
Feature update.
21.09.07
Sep 8, 2021
Update to support Twilio library changes.
v1.20.09.18
Sep 19, 2020
iOS14 fixes and improvements.
19.10.09
Oct 15, 2019
First Step Help FAQ
Click here to learn how to download First Step Help in restricted country or region.
Check the following list to see the minimum requirements of First Step Help.
iPhone
Requires iOS 11.0 or later.
iPad
Requires iPadOS 11.0 or later.
iPod touch
Requires iOS 11.0 or later.
First Step Help supports English