Industry Online Support

Name: Industry Online Support
Rating: 9.1 (180 reviews)

免費

5.4.4for iPhone, iPad and more

9.1

180 Ratings

Siemens AG

Developer

68.7 MB

Size

2023年05月22日

Update Date

Business

About Industry Online Support

The Industry Online Support App is your key to a more efficient and successful use of products. With access to more than 300,000 documents about Siemens Industry products, anytime and anywhere, the App supports you in solving problems during project implementation, troubleshooting faults, or expanding or restructuring your plant, for example. It also allows you to create and manage support requests.

You also have access to the Technical Forum and other entries created for you by our experts. They include:
• FAQs
• Application examples
• Manuals
• Certificates
• Product news ... and much more.

Main features at a glance:
• Support Request Management allows you to view and manage all current support requests and stay in touch with the technician in each case.
• Scanning of product/EAN codes to directly display all technical and graphic data of your Siemens Industry product.
• Emailing of product information or entries so that the information can be processed directly at the workstation.
• Easy sending of inquiries to Technical Support. Detailed information can be added with the scan or photo function.
• Content and interfaces available in six languages (English, German, French, Italian, Spanish, and Chinese) – including temporary switching to English.

Watch this short video for more details on using the App: https://support.industry.siemens.com/cs/ww/en/sc/2067

最新版本5.4.4更新日誌

Last updated on 2023年05月22日

歷史版本

Our latest app update is designed to enhance your experience!
We've improved the app's user-friendliness and performance by streamlining the support process, implementing numerous small changes, and fixing many bugs.
Enjoy the update and an improved app experience!

Version History

5.4.4

2023年05月22日

5.3.1

2022年06月30日

Bug Fixes

5.3

2022年05月23日

• Complete redesign of the Industry Online Support App
• Development of the new feature "Customer Support Action"
• Modifications to the Support Request
• Share a link list of favorites as a .pdf file
• Display of thanks & reviews in the forum
• Many minor changes & bug fixes

5.2.0

2021年11月30日

•Complete reworking/restructuring of the Support Request process
•Adaptations to Field Service Request and the Motor Assistant functionality
•Several small changes and bug fixes
•Adaptations & update of the scanner functionality

5.1.0

2021年02月17日

•Adjustments when creating Support Requests
•Responsive optimizations for the Forum – Feature
•Scan function – Improvements and extensions
•Minor optimizations and error corrections

5.0.1

2020年09月10日

• New and prize-winning app design
• Recording motor noises by using the app to conduct a quick motor - healthcheck
• Scan function - Optimizations and expansions
• Minor optimizations and bugfixes

5.0.0

2020年08月17日

4.6.0

2019年10月11日

The update to version 4.6 provides the following new functions:

•Sharing via WhatsApp
Simple sharing of entries via WhatsApp

•Offline use of HTML5 manuals
Save HTML5 manuals on your own mobile device so you can use them offline

•New entry type "Brochure/catalog"

•Handling of the contract number

4.5.1

2019年03月19日

New functions in version 4.5

• Comparison with mySupport of the web portal
• Easy creation of a field service request.
• Minor optimizations and bugfixes

We will be happy to receive your feedback at the e-mail address feedback-ios.industry@siemens.com.
Thank you very much!

4.4

2018年06月05日

• The language can be changed in the app. With the 4.4 update, the desired language can be selected.
• The SINAMICS Assistant App was integrated into the Online Support App.
• Scan function - Optimizations and expansions. Possibility to scan IOP codes. You even can scan barcodes without being connected to the internet. Later you can see them under My Scans
• Possibility to create a field service request. (Restricted availability)

4.3

2017年09月26日

New functions of version 4.3

• Easy access to topics pages
• Enhancement of scan functionality
• Optimizations of support request
• Special search for configurable products

We will be happy to receive your feedback.
Just send us an e-mail to feedback-ios.industry@siemens.com
Thank you!

4.2

2017年06月09日

New functions of version 4.2.0

• Spare parts search option
• Improvements of support request
• Bug fixes

We will be happy to receive your feedback.
Just send us an e-mail to feedback-ios.industry@siemens.com
Thank you!

4.1

2016年10月13日

NOTICE: Favorites/support requests from version 3.6 CANNOT be transferred.

New functions of version 4.1

• Expanded offline functionality
• New operating concept
• Writing functions in the forum.

Your feedback is welcome.
Just write us an email to feedback-ios.industry@siemens.com
Thank you!

3.6

2016年03月24日

Thank you very much for using the Siemens Industry Online Support App.

New functions in version 3.6
•New menu item “Topic pages” on the start page
•Usability adjustments in the product view
•Show Siemens Industry contact persons on the map
•Offline function also for multimedia systems
•Troubleshooting

We are pleased to receive feedback.
Simply write us an email Feedback-iOS@siemens.com
Thank you very much!

3.5.2

2015年11月18日

Various bug fixes

3.5.1

2015年02月22日

New functions in version 3.5
• Connection to new Online Support Web Portal
• Troubleshooting

3.5

2015年02月13日

New functions in version 3.5
• Connection to new Online Support Web Portal
• Troubleshooting

3.1.1

2014年06月12日

Various corrections and improvements

3.1

2014年03月17日

• Integration of the Technical Forum – initially read only
• Integration of the contents of the forum in the search results
• Sending Support Requests via Web service (no longer email)
• New entries can be selected by enabling the settings
• Various corrections and improvements

3.0

2013年11月04日

• New start page with direct function selection
• Search wizard on start page
• Improved product code identification via camera
• Integration of Siemens Industry contact persons worldwide
• Feedback function in the app under “more”
• iOS7 optimization
• Troubleshooting

2.1.2

2012年12月06日

minor bugfixes

2.1.1

2012年10月04日

Various bug fixes (e.g.: email function, start of scanning function).

2.1

2012年08月30日

The following new functions have been integrated:

• Detection of EAN codes on the product packing of Siemens Industry Products
• Better display of the entries
• Contents and surfaces are now available in six languages (German, English, Italian, French, Spanish and Chinese), adjustments can be made in the machine setting (region and language).
• Display of the Siemens QR code contents, e.g. in catalogues or during trade fairs
• Correction of minor mistakes

2.0.1

2012年05月16日

The following improvements were made:
* Optimization of code recognition
* Integration of product code check
* Fix of scan function bug in iOS versions 4.2.x and 4.3.x
* Fix of minor bugs, text modifications

2.0

2012年04月19日

The following new functions have been integrated:

• Scanning of product codes with direct call of Product View
• New optimized Product View – all product information at a glance incl. graphical data (CAx data)
• Sending of entries and Product Views by e-mail
• Sending of Support Requests incl. camera function for optional transmission of additional information in picture form
• Set "Products" as favorite incl. Note function
• Offline cache function – call entries and products in "mySupport" also without network reception
• Transfer of PDF documents to iBooks

Feedback Report