OSCC Remote Assistant
免費
2.2.10for iPhone, iPad and more
Age Rating
OSCC Remote Assistant 螢幕截圖
About OSCC Remote Assistant
Contact centers are increasingly looking to implement a mobile workforce. They want their agents to be able to log in from their iPhone or iPad and interact with customers from wherever they may be.
Enter OpenScape Contact Center Remote Assistant.
OpenScape Contact Center Remote Assistant provides agents with a new way to work – from anywhere using an iPhone or iPad.
What you can do:
- Set the phone you want to receive incoming OpenScape Contact Center calls on (iPhone, mobile, smartphone, office, home, etc.)
- Change your routing status (e.g. from unavailable to available)
- View detailed contact information on incoming calls like source, target, queue, etc.
- View the real-time status of your fellow agents
- Access queue statistics like the number of contacts in queue, queue availability, service level, abandon rate, and more
Note: This App is designed to work with OpenScape Contact Center Solution Kit and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager
Enter OpenScape Contact Center Remote Assistant.
OpenScape Contact Center Remote Assistant provides agents with a new way to work – from anywhere using an iPhone or iPad.
What you can do:
- Set the phone you want to receive incoming OpenScape Contact Center calls on (iPhone, mobile, smartphone, office, home, etc.)
- Change your routing status (e.g. from unavailable to available)
- View detailed contact information on incoming calls like source, target, queue, etc.
- View the real-time status of your fellow agents
- Access queue statistics like the number of contacts in queue, queue availability, service level, abandon rate, and more
Note: This App is designed to work with OpenScape Contact Center Solution Kit and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager
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最新版本2.2.10更新日誌
Last updated on 2023年07月10日
歷史版本
- change icons to new OSCC agent portal icons
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Version History
2.2.10
2023年07月10日
- change icons to new OSCC agent portal icons
2.2.9
2020年09月08日
- support dark mode in iOS 13+
- indicator shown when change agent status or reason
- indicator shown when change agent status or reason
2.2.8
2020年09月02日
- dutch language support
2.2.7
2016年05月13日
-renamed from Agent to Remote Assistant
2.2.6
2016年02月12日
- get reasons after logon
2.2.5
2016年01月29日
optimized for iOS 9
2.2.4
2015年01月06日
- routing state reason editable
2.2.3
2014年10月16日
- optimized for iOS 8
2.2.2
2014年06月10日
- synchronize realtime value names with OSCC manager application
2.2.1
2014年03月18日
- bugfix: scrolling problem in call info tab
2.2
2014年02月05日
- all columns sortable in iPad version
2.0
2013年12月25日
- new grid component for iPad with resize, reorder and sortable columns
1.0
2013年11月29日
OSCC Remote Assistant FAQ
點擊此處瞭解如何在受限國家或地區下載OSCC Remote Assistant。
以下為OSCC Remote Assistant的最低配置要求。
iPhone
須使用 iOS 11.0 或以上版本。
iPad
須使用 iPadOS 11.0 或以上版本。
iPod touch
須使用 iOS 11.0 或以上版本。
OSCC Remote Assistant支持德文, 英文, 荷蘭文
