Andilien
Prise en charge PMR par SNCF
Free
2.11.0for iPhone, iPad and more
Age Rating
Andilien Screenshots
About Andilien
Andilien is an app for people with disabilities.
Whether you travel regularly or occasionally, you can use the Andilien app to ask an agent for assistance at all stations served by the SNCF Transilien network in Ile-de-France.
REQUEST FOR ASSISTANCE
Whether you need information, assistance or guidance through a station, you can now ask for help from the agents at your station.
A simple click is all it takes.
An agent present at the station receives your request for assistance and contacts you, by telephone or text message, within a maximum period of 15 minutes. Your request can be dealt with over the phone or in person, depending on the nature of the request for assistance.
If temporarily, there are no agents available at the station, you will be invited to call the Accès Plus Transilien call centre (direct link from the app), which will take charge of your request and help you solve the problem.
GEOLOCATION
Thanks to your GPS data, we retrieve your position so that we can send the request for assistance to the agent at the station where you are located.
ACCESSIBILITY AND USER PREFERENCES
To make your experience relevant and enjoyable, you can personalise your use of the app by indicating your preferences. For example, you can choose to be contacted by the agent exclusively via text message or by phone.
The app has been designed so that your voice assistants can read the different texts. The different buttons are indicated by their title followed by the word “button”. Contrast, font size and spacing are in line with mobile accessibility standards.
The “easy to read and understand” method has been applied to all our texts.
Whether you travel regularly or occasionally, you can use the Andilien app to ask an agent for assistance at all stations served by the SNCF Transilien network in Ile-de-France.
REQUEST FOR ASSISTANCE
Whether you need information, assistance or guidance through a station, you can now ask for help from the agents at your station.
A simple click is all it takes.
An agent present at the station receives your request for assistance and contacts you, by telephone or text message, within a maximum period of 15 minutes. Your request can be dealt with over the phone or in person, depending on the nature of the request for assistance.
If temporarily, there are no agents available at the station, you will be invited to call the Accès Plus Transilien call centre (direct link from the app), which will take charge of your request and help you solve the problem.
GEOLOCATION
Thanks to your GPS data, we retrieve your position so that we can send the request for assistance to the agent at the station where you are located.
ACCESSIBILITY AND USER PREFERENCES
To make your experience relevant and enjoyable, you can personalise your use of the app by indicating your preferences. For example, you can choose to be contacted by the agent exclusively via text message or by phone.
The app has been designed so that your voice assistants can read the different texts. The different buttons are indicated by their title followed by the word “button”. Contrast, font size and spacing are in line with mobile accessibility standards.
The “easy to read and understand” method has been applied to all our texts.
Show More
What's New in the Latest Version 2.11.0
Last updated on Mar 14, 2024
Old Versions
We update the Andilien app as often as possible so that it is always useful and efficient.
Show More
Version History
2.11.0
Mar 14, 2024
We update the Andilien app as often as possible so that it is always useful and efficient.
2.10.0
Dec 5, 2023
We update the Andilien app as often as possible so that it is always useful and efficient.
2.9.1
Nov 16, 2023
Andilien is now available in English, French and Spanish.
2.8.1
May 23, 2023
Cette nouvelle version contient des correctifs et des améliorations sur les performances.
2.8.0
Jan 30, 2023
Ouverture du service à l'ensemble des PMR et PSH, plus besoin de vous inscrire pour utiliser le service.
2.7.0
Sep 7, 2022
Ajout des gares accessibles et de la navigation dans les gares.
2.4.0
Nov 11, 2021
- animation de chargement au lancement d'une demande
- nouvel écran assistance utilisateur
- correctif permettant au client de choisir sa gare lorsqu'il se situe dans une zone ou plusieurs gares sont proches
- nouvel écran assistance utilisateur
- correctif permettant au client de choisir sa gare lorsqu'il se situe dans une zone ou plusieurs gares sont proches
2.2.1
Jan 22, 2019
Mise en conformité RGPD
2.1.5
Dec 21, 2017
Andilien FAQ
Click here to learn how to download Andilien in restricted country or region.
Check the following list to see the minimum requirements of Andilien.
iPhone
Requires iOS 13.0 or later.
iPad
Requires iPadOS 13.0 or later.
iPod touch
Requires iOS 13.0 or later.
Andilien supports English, French, Spanish
