Apps in this category may contain mild or occasional cartoon, fantasy or real-life violence, as well as occasional or mild adult, sexually suggestive or horrifying content and may not be suitable for children under 9 years of age.

12+

Apps in this category may contain occasional mild indecent language, frequent or intense cartoon or real-life violence, minor or occasional adult or sexually suggestive material, and simulated gambling, and may be for children under 12 years of age.

17+

You must be at least 17 years old to access this App.

Apps in this category may contain frequent and intense offensive language; Frequent and intense cartoon, fantasy or realistic violence: frequent and intense adult, scary and sexually suggestive subjects: as well as sexual content, nudity, tobacco, alcohol and drugs, may not be suitable for children under 17 years of age.

MyFrontier Screenshots

iPad

iPhone

About MyFrontier

With our simple, user-friendly MyFrontier app, it’s easy to manage your Frontier account on the go! The MyFrontier app lets you view/pay bills, see past billing statements and payments, and make changes to your account and notification settings. More self-service options allow you to modify service appointments, troubleshoot issues, and get real-time updates by connecting directly to your technician with two-way messaging. The MyFrontier app also gives quick access to support topics in our Help Center and contact features like call-back assist at your fingertips.

The app is a must-have for customers of:

- Frontier High-Speed Internet (Fiber Broadband, DSL, or Satellite)
- Frontier TV Services
- Frontier Voice Services

Do more with your account from your smartphone or tablet with these easy-to-use tools and features!

Account Settings:
- Easily reset your password
- Control your notifications preferences
- Add contact information

Billing and Payments:
- Make a one-time payment
- Sign-up for paperless billing
- View billing and payment history
- Enroll in Auto Pay
- Access your current bill
- View your payment history

Troubleshooting:
- Reboot your Gateway or TV Set-top box
- View trouble ticket or order status

We are continuing to enhance the MyFrontier app to make it your primary Frontier self-service tool.

What's New in the Latest Version 4.13.1

Last updated on Apr 4, 2024

Old Versions

• Eligible customers can now upgrade their internet speed plans in the app.
• Enhancements to our billing experience.
• Bug fixes and performance improvements.

Version History

4.13.1

Apr 4, 2024

• Eligible customers can now upgrade their internet speed plans in the app.
• Enhancements to our billing experience.
• Bug fixes and performance improvements.

4.13.0

Mar 20, 2024

• Eligible customers can now upgrade their internet speed plans in the app.
• TV customers can now purchase additional and/or replacement remotes for their services.
• Enhancements to our billing experience.
• Bug fixes and performance improvements.

4.12.0

Feb 22, 2024

• We’ve overhauled our billing experience to make it easier for customers to view and pay bills in the app.
• Our home screen just got smarter by highlighting the most important alerts and actions needed for each user.
• Customers can now add Identity Protection services to their plan.
• Performance enhancements and bug fixes.

4.11.0

Feb 6, 2024

• Added an additional touchpoint to easily add Whole Home WiFi
• Performance improvements and bug fixes

4.10.3

Jan 16, 2024

• Performance bug fixes for enhanced user experience.

4.10.2

Dec 21, 2023

• Bug fixes and performance improvements

4.10.1

Dec 15, 2023

• Customers can now upgrade their services by purchasing Wi-Fi extenders in the app.
• Ability to de-enroll in Vacation Services.
• Bug fixes and performance improvements.

4.10.0

Dec 15, 2023

• Customers can now upgrade their services by purchasing wi-fi extenders in the app.
• Ability to de-enroll in Vacation Services.
• But fixes and performance improvements.

4.9.0

Nov 18, 2023

• Customers can upgrade their services with several new security and wi-fi products available
• New feature to manage Vacation Services from the app
• Bug fixes and performance improvements

4.8.0

Oct 26, 2023

• NEW and improved experience for self-install customers to show order details and shipment tracking information!
• Missed appointment enhancements
• Optimizations within our chatbot experience to clearly show changes between current and past bills
• Bug fixes that our users reported

4.7.0

Sep 27, 2023

• Customers can now add YouTube TV to their services in the app!
• Enhancements to Active Services to include more products.
• Improved ability to notify customers of service outages.
• New alerts when a scheduled payment is declined.
• Bug fixes.

4.6.1

Sep 8, 2023

• Introduced the ability for qualifying customers to add YouTube TV to their account!
• Fixed a bug impacting auto pay sign up.
• Additional bug fixes and performance improvements.

4.6.0

Aug 25, 2023

• Simplified our notification preferences and how customers opt into them
• Updates to our email verification and account creation experiences
• Enhancements to our "Move Request" flow in chat
• Additional messaging to notify customers when payment methods fail
• More ways to access our privacy policies

4.5.1

Aug 10, 2023

• Customers now have the ability to submit a "Move Request" through our chat in app!
• Account registration improvements
• Bug fixes

4.5.0

Jul 27, 2023

• Eligible customers can now explore and add products to their Frontier services directly within the app!
• Customers with multiple Frontier accounts can now view and manage all accounts through their singular login.
• We've added maintenance messaging within our app to alert customers when certain features may be unavailable.
• Updates to our mobile phone verification and account creation experiences.
• Messaging to notify customers when payment methods are expired or fail.

4.4.1

Jul 8, 2023

• Security enhancement to address an issue where customers were experiencing problems logging into the mobile app

4.4.0

Jun 21, 2023

• Added the estimated time to restore service on our outages page
• Enhancements to our wireless network management experience for customers with eero routers, like viewing your network status and running a speed test
• Made it easier to discover and engage in our troubleshooting flow
• Updates to our appointments experience, including enhancements to our reschedule and cancel flow
• Bug fixes

4.3.0

May 13, 2023

• Introducing a NEW chat experience in our app!
• Updates to our service appointments experience, including enhancements to our reschedule flow and in app notifications.
• New feature that notifies you when attempting to use an expired payment method

4.2.1

Apr 20, 2023

• Failed payment messaging enhancements
• Fixed a bug for managing paperless billing and other bugs our users reported
• Accessibility updates

4.2.0

Apr 6, 2023

• Created a new process to establish an email address to log into the app.
• Fixed an issue preventing biometrics from working for some devices.
• Bug fixes.

4.1.10

Apr 3, 2023

• Fixed a bug that was logging customers out when they shouldn’t have been.

4.1.9

Mar 24, 2023

• Optimized our Agent Ticket Reschedule experience
• Added alerts when using a business card as a payment method
• Fixed billing bugs and others our users reported
• Accessibility and security updates

4.1.8

Mar 9, 2023

• Fixed a bug where customers trying to manage their wifi were having to login again
• Optimized our billing flow for custom payment amounts
• Fixed other bugs our users reported

4.1.7

Mar 2, 2023

• Fixed a bug where biometric settings were not retained after app updates
• Fixed app crashes our users reported

4.1.6

Feb 24, 2023

• Optimized our payment submission and reschedule appointment experiences
• Fixed bugs our users reported
• Increased our stability to reduce app crashes

Feedback Report

MyFrontier FAQ

What country or region is MyFrontier available in?

MyFrontier is available in regions other than the following restricted countries:

Philippines,Romania,Bahamas,Colombia,Egypt,Luxembourg,Taiwan,Bolivia,Jordan,Montenegro,Malta,Niger,Serbia,Canada,Bahrain,Dominica,Algeria,Israel,Sri Lanka,Malaysia,Uzbekistan,Afghanistan,Brazil,Indonesia,Jamaica,Sweden,Sierra Leone,Yemen,Anguilla,Belgium,France,Grenada,Georgia,Nauru,Singapore,Sao Tome & Principe,Armenia,Zimbabwe,Chad,Bulgaria,Cyprus,Iraq,Belize,Germany,Spain,Angola,Cote Divoire,Gambia,Latvia,Madagascar,Mexico,Rwanda,Turks and Caicos,Antigua And Barbuda,Barbados,Estonia,Mauritania,Australia,Morocco,Malawi,Tanzania,British Virgin Islands,India,Iceland,Kenya,Kyrgyzstan,Lithuania,Montserrat,Paraguay,Tunisia,Bermuda,Zambia,United Kingdom,Macao,Switzerland,Hong Kong,Trinidad and Tobago,Cape Verde,Czech Republic,Guinea-bissau,Kazakhstan,Thailand,Turkey,Bhutan,Fiji,Guyana,Pakistan,Finland,Gabon,Croatia,Nepal,El Salvador,Congo, Democratic Republic,Mali,Saudi Arabia,Kosovo,Ghana,Lebanon,Macedonia,Nigeria,Vanuatu,Belarus,Honduras,Liberia,Palau,Seychelles,Uganda,Bosnia & Herzegovina,Cameroon,Ireland,South Korea,Kuwait,St. Lucia,Tajikistan,Vietnam,Azerbaijan,Chile,Lao Peoples Democratic Republic,Solomon Islands,St. Vincent & The Grenadines,Burkina Faso,Dominican Republic,Libya,Namibia,Panama,Senegal,Suriname,Austria,Denmark,Ecuador,Guatemala,Peru,Swaziland,Venezuela,Albania,Cayman Islands,Myanmar,Mauritius,Papua New Guinea,China,Botswana,Maldives,Nicaragua,New Zealand,Ukraine,Uruguay,United Arab Emirates,Moldova,Portugal,Russia,Cambodia,Hungary,Italy,St. Kitts and Nevis,Mongolia,Mozambique,Norway,Oman,Micronesia,Turkmenistan,Netherlands,Poland,Qatar,Tonga,Brunei Darussalam,Benin,Greece,Slovakia,South Africa,Argentina,Costa Rica,Japan,Slovenia,Congo