Avaya Call Management System Mobile Supervisor

Free

18.0.4for iPad

9.9

1 Ratings

Avaya, Inc.

Developer

46.2 MB

Size

Jul 11, 2016

Update Date

Business

Category

Age Rating

App Store Developer Website

Age Rating

Apps in this category do not contain restricted content.

Apps in this category may contain mild or occasional cartoon, fantasy or real-life violence, as well as occasional or mild adult, sexually suggestive or horrifying content and may not be suitable for children under 9 years of age.

12+

Apps in this category may contain occasional mild indecent language, frequent or intense cartoon or real-life violence, minor or occasional adult or sexually suggestive material, and simulated gambling, and may be for children under 12 years of age.

17+

You must be at least 17 years old to access this App.

Apps in this category may contain frequent and intense offensive language; Frequent and intense cartoon, fantasy or realistic violence: frequent and intense adult, scary and sexually suggestive subjects: as well as sexual content, nudity, tobacco, alcohol and drugs, may not be suitable for children under 17 years of age.

Avaya Call Management System Mobile Supervisor Screenshots

iPad

Avaya Call Management System Mobile Supervisor poster

About Avaya Call Management System Mobile Supervisor

Avaya Call Management System (CMS) Mobile client turns your iPad into a mobile Call Center decision making device. CMS Mobile facilitates untethering Call Center Supervisors from their desk and allows Supervisors to walk around the contact center to provide immediate oversight and assistance to agents. CMS Mobile provides real time information to assist Call Center Supervisors to answer the question “Can I relax now? ”.

Features Supported on CMS Mobile:
- Real time performance metrics and statistics for skills and agents
- Thresholds that provide visual indication to the user when call center metrics fall outside acceptable boundaries
- Customizable thresholds
- Drill through from skill based view to agents based view to allow immediate deeper understanding of call center activity

**** Requires network access to CMS product server version R17 R3 and a valid CMS user Login ****

**** Requires externally signed certificate to be installed on the CMS server ****

**** Designed for iPad 2, 3rd generation, 4th generation and iPad Air ****

What's New in the Latest Version 18.0.4

Last updated on Jul 11, 2016

Old Versions

This app has been updated by Apple to display the Apple Watch app icon.

Minor changes to link status display

Version History

18.0.4

Jul 11, 2016

This app has been updated by Apple to display the Apple Watch app icon.

Minor changes to link status display

18.0.3

Mar 21, 2016

added support for R18

17.0.18

Jul 30, 2014

Bug fixes.

17.0.17

Jul 14, 2014

Bug fixes. EULA updated.

17.0.15

Jul 1, 2014

User interface enhancements, bug fixes.

17.0.10

Jun 5, 2014

Feedback Report

Avaya Call Management System Mobile Supervisor FAQ

How to download Avaya Call Management System Mobile Supervisor if it’s not available in your country?

Click here to learn how to download Avaya Call Management System Mobile Supervisor in restricted country or region.

What's the minimum requirements to run Avaya Call Management System Mobile Supervisor?

Check the following list to see the minimum requirements of Avaya Call Management System Mobile Supervisor.

iPad

Requires iPadOS 5.1.1 or later.

What language does Avaya Call Management System Mobile Supervisor support?

Avaya Call Management System Mobile Supervisor supports English, Czech, Dutch, French, German, Italian, Japanese, Korean, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Traditional Chinese, Turkish